FAQs
Frequently asked questions
How does pickup work?
Book a two-hour window online or on WhatsApp. A Zenlo rider in a navy polo with photo ID collects your bag, weighs it at your door when pricing is by weight, and tags every piece before it leaves.
How long does an order take?
Standard wash & fold and wash & iron are back in about 24 hours. Express wash options are 12 hours. Ironing booked before 10am can return the same evening. Dry cleaning is about 48 hours; shoes and home textiles about 72 hours.
How is pricing calculated?
Wash & Fold and Wash & Iron are priced by weight — weighed on a digital scale at your door before anything leaves. Dry cleaning, ironing, shoes and household items are priced per piece from the rate card. Final pricing may vary based on garment, fabric and care requirements.
What items do you accept?
Everyday wear, dry-clean garments (suits, sarees, delicate weaves), shoes and bags, plus curtains, carpets and bedding. Tell us in the notes if something has heavy embroidery or special fabric so we route it correctly.
Do you offer express service?
Yes for wash & fold and wash & iron (12-hour option on the rate card). Dry cleaning and shoe or household work are hands-on processes — rushing them is how things get ruined, so those stay on their standard turnaround.
How do I track my order?
You get WhatsApp updates from pickup through packing. The final invoice lands on WhatsApp when the order is packed, before delivery.
What happens if my garment is damaged?
We photograph every bag at pickup and log each piece. If we damage or lose a garment we settle it, up to ₹5,000 per order, without asking for the original bill. Tell us within 48 hours of delivery.
How do I contact Zenlo?
Call +91 75073 92319, WhatsApp us, or email care@zenlo.co.in. Support hours: Every day, 7am – 10pm.
Is my laundry washed with other people's clothes?
No. Your bag runs as its own machine load from start to finish. It is tagged when collected, stays tagged through washing and drying, and is checked against that tag before it is folded.
When and how do I pay?
After delivery, not before. UPI, card, or cash to the rider. You get the final invoice on WhatsApp when your order is packed.
Can I change or cancel a pickup?
Yes — free, up to two hours before your window. Reply to the WhatsApp confirmation or call +91 75073 92319 and we will move it.
What if I am not home at the pickup window?
Tell us on WhatsApp and we will move it, or leave the bag with a neighbour or the watchman and we will collect from there. Nothing is left unattended at a door.
How do I know it is really someone from Zenlo?
Everyone who picks up wears the navy Zenlo polo and carries a photo ID card with their name on it. If the person at your door has neither, do not hand over your clothes — call us.
Do you handle sarees, sherwanis and heavy work garments?
Yes. Pieces with zari, sequins, heavy embroidery or a delicate weave go to the hand-finish table rather than into a machine, and are dry cleaned rather than washed. They come back on a hanger in a breathable cover.
Do you serve my PIN code?
Check it on the homepage or booking form — the answer comes from our live route list. If we are not there yet, leave your number and we will call you the week we open that route.
Still unsure? Chat on WhatsApp or book a pickup.